Configure a proxy server using client credentials method

---
title: Configure a proxy server using client credentials method
description: If you cannot configure an exception policy, you must configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/win-proxy-cfg-clients-password-reset.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Configure the Password Reset Windows Application to use a proxy server, Installing and configuring Password Reset Windows Application, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure a proxy server using client credentials method

If you cannot configure an exception policy, you must configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server.

## Before you begin

Role required: Windows system administrator

## About this task

If you choose not to use the method described in this topic, there are other methods to configure a proxy server:

-   Configure registry keys. See [Configure registry keys on your proxy server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/win-proxy-registry-password-reset.md).
-   Configure an exception policy on your proxy server to allow unauthenticated access to the **service-now.com** domain. See [Configure an exception policy on your proxy server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/win-proxy-exception-password-reset.md).

## Procedure

1.  On a machine in the network, back up the following registry key: `HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings`

2.  Download and install the Sysinternals Suite from `https://technet.microsoft.com/en-us/sysinternals/bb842062.aspx`

3.  At the command prompt, navigate to the extracted `sysinternals` folder.

4.  Run the following command to launch Internet Explorer:

    `psexec -s -i "C:\Program Files\Internet Explorer\iexplore.exe"`

5.  On the Internet Explorer **Tools** menu, select **Internet options**.

6.  On the **Connections** tab, click **LAN settings**.

7.  In the **Proxy server** section, select **Use a proxy server for your LAN** and then fill in the **Address** field using the following format: `http://<userID>:<password>@<proxy_server>:<port>`

8.  Click **OK** to close the **LAN Settings** page and then click **OK** to close **Internet options**.

9.  Export the following registry key to all clients that use the Password Reset Windows Application:`HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings`


**Parent Topic:**[Configure the Password Reset Windows Application to use a proxy server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/win-config-proxy-server-password-reset.md)