Configure an exception policy on your proxy server

task australia Updated Nov 6, 2026 1 min read win-proxy-exception-password-reset.md

You can configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain.

Before you begin

Role required: Windows system administrator

Procedure

On a machine in the network, back up the following registry key: HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Download and install the Sysinternals Suite from https://technet.microsoft.com/en-us/sysinternals/bb842062.aspx
At the command prompt, navigate to the extracted sysinternals folder.
Run the following command to launch Internet Explorer:

psexec -s -i "C:\Program Files\Internet Explorer\iexplore.exe"
On the Internet Explorer Tools menu, select Internet options.
On the Connections tab, click LAN settings.
In the Proxy server section, select Use a proxy server for your LAN and then fill in the Address field using the following format: <proxy_server>:<port>
Click OK to close the LAN Settings page and then click OK to close Internet options.
Export the following registry key to all clients that use the Password Reset Windows Application:HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings

Parent Topic:Configure the Password Reset Windows Application to use a proxy server

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---
title: Configure an exception policy on your proxy server
description: You can configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/win-proxy-exception-password-reset.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Configure the Password Reset Windows Application to use a proxy server, Installing and configuring Password Reset Windows Application, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure an exception policy on your proxy server

You can configure an exception policy on your proxy server to allow unauthenticated access to the **service-now.com** domain.

## Before you begin

Role required: Windows system administrator

## Procedure

1. On a machine in the network, back up the following registry key: `HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings`

2. Download and install the Sysinternals Suite from `https://technet.microsoft.com/en-us/sysinternals/bb842062.aspx`

3. At the command prompt, navigate to the extracted `sysinternals` folder.

4. Run the following command to launch Internet Explorer:

`psexec -s -i "C:\Program Files\Internet Explorer\iexplore.exe"`

5. On the Internet Explorer **Tools** menu, select **Internet options**.

6. On the **Connections** tab, click **LAN settings**.

7. In the **Proxy server** section, select **Use a proxy server for your LAN** and then fill in the **Address** field using the following format: `<proxy_server>:<port>`

8. Click **OK** to close the **LAN Settings** page and then click **OK** to close **Internet options**.

9. Export the following registry key to all clients that use the Password Reset Windows Application:`HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings`

**Parent Topic:**[Configure the Password Reset Windows Application to use a proxy server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/win-config-proxy-server-password-reset.md)