Limitations of the Password Reset Windows Application

---
title: Limitations of the Password Reset Windows Application
description: The Password Reset Windows Application has a few limitations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/win-restrictions-password-reset.html
release: australia
product: Password Reset
classification: password-reset
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Installing and configuring Password Reset Windows Application, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Limitations of the Password Reset Windows Application

The Password Reset Windows Application has a few limitations.

-   The Password Reset Windows Application doesn't support custom verifications.
-   The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA with the web interface.
-   The Password strength indicator is not supported.
-   For some verification types, you can use only one verification. Custom verifications are not supported. For more information, see [Password Reset verifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/c_PWRVerifications.md).
-   Custom UI macros configured on the **Process** > **Advanced** page are not supported \(for example, entry, success, or failure macros\). The system displays only the default success and failure messages.
-   The Password Reset Windows Application supports newline characters in the **Password rule hint** text. Other formatting is not supported \(bold, underline, and hyperlink\). For more information, see [Configure the connection to a credential store for the Password Reset processes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/t_CreateACredentialStore.md).

**Parent Topic:**[Installing and configuring Password Reset Windows Application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/install-configure-password-reset-windows-app.md)