Withdraw an exception request

task australia Updated Sep 10, 2026 1 min read pace-withdraw-exception.md
Raw file servicenow.com

If an exception is no longer required, you can withdraw a granted exception request for a policy.

Before you begin

Role required: sn_pace.admin

Procedure

  1. Navigate to Policies > My Policies.

  2. Navigate to the policy that has been enabled and configured for exceptions and click the Exceptions tab.

  3. Select the granted exception request and click Withdraw.

    A confirmation message appears.

  4. Click Withdraw to withdraw the exception request.

    The request status is changed to Withdrawn.

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