Assessment scorecard history

---
title: Assessment scorecard history
description: The History view compares the current ratings for each category with ratings from the previous three years or four quarters.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/r\_History.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [View an assessment scorecard, Assessment administrator tasks, Using assessments, Assessments, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Assessment scorecard history

The History view compares the current ratings for each category with ratings from the previous three years or four quarters.

Ratings that have declined are highlighted in red and display negative numbers. Ratings that have improved are highlighted in green with positive numbers. Arrow icons beside the values in the **Diff** column indicate the trend of the current assessment against the previous assessment.

-   **3 Years**: To calculate the current ratings, the system averages the ratings from the trailing twelve month \(TTM\) period. The **Diff** column shows the discrepancy between the current ratings and the previous calendar year's ratings.

    \[Omitted image "ScorecardHistory3Years.png"\] Alt text: Scorecard history for three years

-   **4 Quarters**: Quarterly assessments compare the average rating for each category in the current quarter against the average ratings from the previous four quarters. The **Diff** column shows the discrepancy between the current ratings and the previous quarter's ratings. The column labels count backward, by quarter from the current quarter. For example, if the current quarter is the **3rd** quarter of 2013, then the previous quarters appear as **2nd** \[2013\], **1st** \[2013\], **4th** \[2012\], and **3rd** \[2012\]. All four of the previous quarters appear, whether or not there was any data for those quarters.

    \[Omitted image "ScorecardHistory4Quarters.png"\] Alt text: Scorecard history with four quarters


**Parent Topic:**[View an assessment scorecard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_ViewAnAssessmentScorecard.md)

**Related topics**  


[Create a link to a scorecard]()

[Assessment scorecard averages]()

[Assessment scorecard categories]()

[Assessment scorecard category metrics]()

[Assessment scorecard head-to-head compare view]()

[Live feed view of assessable records]()

[Assessment scorecard ratings]()