Service Delegation
concept australia Updated Sep 10, 2026 1 min read c_ServiceDelegation.md
Service delegation is the ability to designate other users to view and interact with approvals sent or tasks assigned to you, and to receive copies of all email notifications sent to you.
Note: Users to whom you delegate responsibility see all pending tasks and approvals regardless of the delegation period.
Note: Delegation does not cascade. When a user acts as a delegate for another user, the delegate cannot in turn delegate to a third party. The original delegate is the only user who receives assignments and notifications. Delegation does not grant the delegate access to tasks where the caller or requester is the user for whom the delegate was created.
- Add the Delegates related list to a user profile
To delegate approvals and tasks to another user, configure your user profile form to display the Delegates related list. - Delegate approvals and tasks to another user
If you're out of the office, you can delegate responsibilities to another active user for a period of time.
Parent Topic:Exploring Self-service
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--- title: Service Delegation description: Service delegation is the ability to designate other users to view and interact with approvals sent or tasks assigned to you, and to receive copies of all email notifications sent to you. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/self-service/c\_ServiceDelegation.html release: australia product: Self-service classification: self-service topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Exploring Self-service, Self-service, Manage service capabilities, Extend ServiceNow AI Platform capabilities] --- # Service Delegation Service delegation is the ability to designate other users to view and interact with approvals sent or tasks assigned to you, and to receive copies of all email notifications sent to you. **Note:** Users to whom you delegate responsibility see all pending tasks and approvals regardless of the delegation period. **Note:** Delegation does not cascade. When a user acts as a delegate for another user, the delegate cannot in turn delegate to a third party. The original delegate is the only user who receives assignments and notifications. Delegation does not grant the delegate access to tasks where the caller or requester is the user for whom the delegate was created. - **[Add the Delegates related list to a user profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/self-service/add-delegates-related-list.md)** To delegate approvals and tasks to another user, configure your user profile form to display the Delegates related list. - **[Delegate approvals and tasks to another user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/self-service/t_DelegateApprovalsTasks.md)** If you're out of the office, you can delegate responsibilities to another active user for a period of time. **Parent Topic:**[Exploring Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/self-service/r_EmployeeSelfService.md)
| title | Service Delegation |
| description | Service delegation is the ability to designate other users to view and interact with approvals sent or tasks assigned to you, and to receive copies of all email notifications sent to you. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/servicenow-platform/self-service/c\_ServiceDelegation.html |
| release | australia |
| product | Self-service |
| classification | self-service |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Exploring Self-serviceSelf-serviceManage service capabilitiesExtend ServiceNow AI Platform capabilities |