Access Service Catalog categories in Service Portal

---
title: Access Service Catalog categories in Service Portal
description: Access Service Catalog categories to access the catalog items within.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/access-categories-portal.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Service Catalog in Service Portal, Integrating Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Access Service Catalog categories in Service Portal

Access Service Catalog categories to access the catalog items within.

## Before you begin

Role required: requester

## Procedure

1.  Navigate to **All** > **Service Portal** > **Service Portal Home**.

    The Service Portal homepage is displayed.

2.  Click any of the following:

    -   The **Request Something** link from the Service Portal landing page.
    -   The **Catalog** option from the main menu header of Service Portal and then the **Browse by Categories** option.
    The popular items from all categories are displayed.

3.  In the **Catalogs** section, select the required catalog from the list.

    For information on how you can configure a catalog, see [Configure a catalog in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/associate-portal-catalog.md).

    **Note:**

    -   The **Catalogs** section is available only when you have multiple catalogs and have access to items of multiple catalogs.
    -   The list contains all catalogs configured for Service Portal.
    The following information is displayed:

    -   Categories of the selected catalog in the **Categories** section.
    -   Popular items of the selected catalog.
4.  In the **Categories** section, click the required category.

    The category details and the items within are displayed.

    **Note:**

    -   You can click the category count or anywhere in the row to view the category details.
    -   For a category with a long name, additional text is displayed as ellipses. Point to the category name to view the additional text.
5.  To change the display of category items, click the card view icon \(\[Omitted image "CardView.png"\] Alt text: Card view icon.\) or the grid view icon \(\[Omitted image "GridView.png"\] Alt text: Grid view icon.\).

    **Note:** When you access a catalog item from the Catalog landing page or type ahead search results, the breadcrumb of the item displays the path based on the primary category configured on that item. When you access the item from a specific category, the breadcrumb of the item displays the path based on that category.


**Parent Topic:**[Service Catalog in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/catalog-on-portal.md)

**Related topics**  


[Add an item to the wish list in Service Portal]()

[Add a catalog item to the shopping cart]()

[Request a catalog item from Service Portal]()

[Request an order guide from Service Portal]()

[SC Categories widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/sc-categories-widget.md)