Record Producer

concept australia Updated Sep 10, 2026 1 min read c_RecordProducer.md

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records. The look and feel of a record producer is similar to that of a catalog item. But the record producer generates a task record such as incident, instead of a requested item.

You can create a record producer for tables and database views that are in the same scope as the record producer. You can also create a record producer for tables that allow create access from applications in other scopes.

Define a record producer in the service catalog or from the table record.

Note:

Use a record producer to create task-based records only.
To ensure that standard service catalog processes are followed, such as initiating workflows as expected, do not create requested item records from record producers. Instead, create requested item using catalog items.
If the record producer script aborts the record generation, no record is generated in the Item Produced Record [sc_item_produced_record] table.

Note: Do not call the update, setAbortAction method, or set the sys_class_name on current record to avoid unexpected behavior.
Create a record producer
You can create a record producer for tables and database views that are in the same scope as the record producer. Also for tables that allow create access from applications in other scopes.
Create record producers from tables
You can create Service Catalog record producers directly from a table record.
Populate record producer data and redirect users
You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted.

Parent Topic:Types of catalog items

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---
title: Record Producer
description: A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/c\_RecordProducer.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Types of catalog items, Explore, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Record Producer

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records. The look and feel of a record producer is similar to that of a catalog item. But the record producer generates a task record such as incident, instead of a requested item.

You can create a record producer for tables and database views that are in the same scope as the record producer. You can also create a record producer for tables that allow create access from applications in other scopes.

Define a record producer in the service catalog or from the table record.

**Note:**

-   Use a record producer to create task-based records only.
-   To ensure that standard service catalog processes are followed, such as initiating workflows as expected, do not create requested item records from record producers. Instead, create requested item using catalog items.
-   If the record producer script aborts the record generation, no record is generated in the Item Produced Record \[sc\_item\_produced\_record\] table.

    **Note:** Do not call the update, setAbortAction method, or set the sys\_class\_name on current record to avoid unexpected behavior.


-   **[Create a record producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_DefRecProdInSCat.md)**  
You can create a record producer for tables and database views that are in the same scope as the record producer. Also for tables that allow create access from applications in other scopes.
-   **[Create record producers from tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_CreatingRecordProducersFromTables.md)**  
You can create Service Catalog record producers directly from a table record.
-   **[Populate record producer data and redirect users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/c_PopulatingRecordData.md)**  
You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted.

**Parent Topic:**[Types of catalog items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/r_ExtendedCatalogItemFunctions.md)