Catalog builder preview topic conversation

concept australia Updated Sep 10, 2026 1 min read catalog-builder-preview-topic.md

From the catalog builder, a user can preview a catalog item in a Virtual Agent conversation.

This conversation uses the Request Catalog Item topic block. For information on this topic block, see Service Catalog topic blocks in Virtual Agent powered by NLU.

The Service Management Virtual Agent Topic Blocks plugin (com.glideapp.cs.sm_topic_blocks) and one of these plugins should be installed.

Glide Virtual Agent (com.glide.cs.chatbot)
Glide Virtual Agent Lite (com.glide.cs.chatbot.lite)

In catalog builder, when the user selects the required item and navigates to preview it, the following scenarios are possible:

If the item is supported in the conversation mode, you can preview the item in the Virtual Agent conversation by answering the questions but cannot submit a request for the item. For information about when a catalog item is supported in the conversation mode, see Service Catalog topic blocks in Virtual Agent powered by NLU.
If the item is not supported in the conversation mode, a link is provided for the portal preview of the item.
When the required plugins are not installed, an illustration displaying a sample conversational experience for the catalog item submission appears.

Parent Topic:Create a catalog item using a template

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---
title: Catalog builder preview topic conversation
description: From the catalog builder, a user can preview a catalog item in a Virtual Agent conversation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/catalog-builder-preview-topic.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a catalog item using a template, Creating or editing catalog item template, Catalog Builder, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Catalog builder preview topic conversation

From the catalog builder, a user can preview a catalog item in a Virtual Agent conversation.

This conversation uses the Request Catalog Item topic block. For information on this topic block, see [Service Catalog topic blocks in Virtual Agent powered by NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/request-topic-blocks-va.md).

The Service Management Virtual Agent Topic Blocks plugin \(com.glideapp.cs.sm\_topic\_blocks\) and one of these plugins should be installed.

-   Glide Virtual Agent \(com.glide.cs.chatbot\)
-   Glide Virtual Agent Lite \(com.glide.cs.chatbot.lite\)

In catalog builder, when the user selects the required item and navigates to preview it, the following scenarios are possible:

-   If the item is supported in the conversation mode, you can preview the item in the Virtual Agent conversation by answering the questions but cannot submit a request for the item. For information about when a catalog item is supported in the conversation mode, see [Service Catalog topic blocks in Virtual Agent powered by NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/request-topic-blocks-va.md).
-   If the item is not supported in the conversation mode, a link is provided for the portal preview of the item.
-   When the required plugins are not installed, an illustration displaying a sample conversational experience for the catalog item submission appears.

**Parent Topic:**[Create a catalog item using a template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/create-item-cat-builder.md)

**Related topics**  


[Service Catalog topic blocks in Virtual Agent powered by NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/request-topic-blocks-va.md)