Configure the default behavior to request items for other users

task australia Updated Sep 10, 2026 1 min read config-default-behavior-request-other-user.md

Define the default behavior when no roles are specified in the glide.sc.req_for.roles property.

Before you begin

Role required: admin

About this task

The glide.sc.req_for.roles property specifies the list of roles who can request items for other users. When no roles are specified, then the default behavior is defined by the glide.sc.req_for.roles.default property. For information about the glide.sc.req_for.roles property, see Service Catalog properties.

Following are the possible values for the glide.sc.req_for.roles.default property.

When the property is set to allow, then any user can request items for other users.
When the property is set to deny, then no user can request items for other users.

The value of the glide.sc.req_for.roles.default property is considered as allow in any of the following scenarios and any user can request an item for other users:

The glide.sc.req_for.roles.default property is not defined.
The value of the glide.sc.req_for.roles.default property is empty, allow, or any string other than deny.

A user with the admin role can request an item for other users. In this case, values of both the properties, glide.sc.req_for.roles and glide.sc.req_for.roles.default, are not considered.

For zBoot customers, the glide.sc.req_for.roles.default property is available in the base system with the default value as deny. Upgrade customers can add and modify the property if required.

Procedure

Navigate to sys_properties.list.
Select the glide.sc.req_for.roles.default property.
On the System Property form, in the Value field, specify the value.
Click Update.

Parent Topic:Delegated request experience

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---
title: Configure the default behavior to request items for other users
description: Define the default behavior when no roles are specified in the glide.sc.req\_for.roles property.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/config-default-behavior-request-other-user.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Delegated request experience, Configuring Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure the default behavior to request items for other users

Define the default behavior when no roles are specified in the **glide.sc.req\_for.roles** property.

## Before you begin

Role required: admin

## About this task

The **glide.sc.req\_for.roles** property specifies the list of roles who can request items for other users. When no roles are specified, then the default behavior is defined by the **glide.sc.req\_for.roles.default** property. For information about the **glide.sc.req\_for.roles** property, see [Service Catalog properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/r_ServiceCatalogProperties.md).

Following are the possible values for the **glide.sc.req\_for.roles.default** property.

- When the property is set to `allow`, then any user can request items for other users.
- When the property is set to `deny`, then no user can request items for other users.

The value of the **glide.sc.req\_for.roles.default** property is considered as `allow` in any of the following scenarios and any user can request an item for other users:

- The **glide.sc.req\_for.roles.default** property is not defined.
- The value of the **glide.sc.req\_for.roles.default** property is empty, `allow`, or any string other than `deny`.

A user with the admin role can request an item for other users. In this case, values of both the properties, glide.sc.req\_for.roles and glide.sc.req\_for.roles.default, are not considered.

For zBoot customers, the **glide.sc.req\_for.roles.default** property is available in the base system with the default value as `deny`. Upgrade customers can add and modify the property if required.

## Procedure

1. Navigate to sys\_properties.list.

2. Select the **glide.sc.req\_for.roles.default** property.

3. On the System Property form, in the **Value** field, specify the value.

4. Click **Update**.

**Parent Topic:**[Delegated request experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/delegated-request-exp.md)