Configure all catalog items or record producers to create a universal request

task australia Updated Sep 10, 2026 1 min read configure-all-cat-items-ur.md
Raw file servicenow.com

Reduce the implementation time by configuring all catalog items or all record producers at a time for universal request creation.

Before you begin

Role required: admin

About this task

For catalog items, RITM should be registered as a service in Universal Request.

For record producers, the target table should be registered as a service in Universal Request.

For information about service configurations, see Service Configuration form.

Procedure

  1. Navigate to sys_properties.list.

  2. Click New.

  3. To configure all catalog items to create a universal request:

    1. On the form, fill in the fields.

      Field Description
      Name Unique identifier of the property. Specifysn_uni_req.enable_ur_all_cat_items.
      Type Type of the property. Specify boolean.
      Value Option to specify if all catalog items can be configured at a time to create a universal request. Possible values are true or false.
    2. Click Submit.

  4. To configure all record producers to create a universal request:

    1. On the form, fill in the fields.

      Field Description
      Name Unique identifier of the property. Specifysn_uni_req.enable_ur_all_rec_prod_items.
      Type Type of the property. Specify boolean.
      Value Option to specify if all record producers can be configured at a time to create a universal request. Possible values are true or false.
    2. Click Submit.

Parent Topic:Service Catalog configuration for Universal Request

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