Creating a catalog item conversationally using AI

---
title: Creating a catalog item conversationally using AI
description: Create a catalog item conversationally using AI and make the item available in Service Catalog for catalog item requests. You can also define dynamic behavior for your catalog item and apply auto-populate settings.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/create-catalog-item-using-now-assist.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [generative AI, AI Authoring for Catalog Builder]
breadcrumb: [Using AI conversation to create and edit catalog items, AI Authoring for Catalog Builder, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Creating a catalog item conversationally using AI

Create a catalog item conversationally using AI and make the item available in Service Catalog for catalog item requests. You can also define dynamic behavior for your catalog item and apply auto-populate settings.

## Before you begin

Role required: catalog\_builder\_editor

## Procedure

1.  Navigate to **All** > **Service Catalog** > **Catalog Builder**.

2.  Select the **Dashboard** tab and select **Create a new catalog item**.

    **Note:** If you have a catalog\_builder\_developer role, you can select **Build from scratch**.

3.  Review the steps involved in the creation process and select **Continue**.

4.  Select a template from the list and select **Use this item template**.

    **Note:** If you chose Build from scratch, you don't get this step.

5.  Select **Build with AI**.

6.  Select **Build**.

7.  In the AI conversation, describe the catalog item you want.

8.  Review the item’s preview, and if you want changes, describe the changes in chat.

9.  View the preview of the item, and when you get what you want, select **Continue to the next step**.

    If you want to preview your catalog item in portal or mobile, select **Preview**.

10. If you want AI to generate your catalog item again, select **Edit with AI**.

    You’re redirected to the AI conversation, where you can describe your changes to get the desired catalog item.

11. After you’ve all the details in your catalog item, submit it.


**Parent Topic:**[Using AI conversation to create and edit catalog items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/use-now-assist-conversation-to-create-and-edit-catalog-items.md)

**Related topics**  


[Suggestions to describe catalog items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/how-to-describe-catalog-item.md)