Standard Ticket Page Summarization

---
title: Standard Ticket Page Summarization
description: The Standard Ticket Page Summarization skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/now-assist-in-standard-ticket-page.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AI Authoring for Catalog Builder reference, AI Authoring for Catalog Builder, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Standard Ticket Page Summarization

The Standard Ticket Page Summarization skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details.

When this skill is active, the standard ticket page on the Service Portal displays a **Summarize** button. If requesters want to see the ticket activity and a summary of information generated by ServiceNow Otto, they can select the **Summarize** button.

The **Summarize** button appears when at least one field is configured. If no field values are configured, the button does not appear, regardless of whether the Standard Ticket Page Summarization skill is active.

**Parent Topic:**[AI Authoring for Catalog Builder reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/catalog-item-generation-reference.md)

**Related topics**  


[Generative AI summarization on the standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/genai-summary-standard-ticket-page.md)