Request an order guide from Employee Center

---
title: Request an order guide from Employee Center
description: Request multiple catalog items together as an order guide from the Employee Center for a specific purpose.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/request-order-guide-ec.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Service Catalog in Employee Center portal, Integrating Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Request an order guide from Employee Center

Request multiple catalog items together as an order guide from the Employee Center for a specific purpose.

## Before you begin

Role required: requester

## About this task

An order guide submits a single service catalog request that contains several catalog items so that you don't have to request each item manually. For more information, see [Order guides](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/c_ServiceCatalogOrderGuides.md).

For example, a New Employee Hire order guide can contain several items that new employees commonly need, such as business cards, computer, and cell phone. After selecting this order guide, the customer can then provide information about the new employee, including location and job title. The order guide then submits an order for catalog items like business cards, based on the details provided.

## Procedure

1.  Navigate to **All** > **Employee Center** > **IT**.

2.  Select an order guide from the Catalog.

3.  In the **Describe Needs** section, enter the required information and click **Next**.

    **Note:** The **Next** button is disabled until you fill all mandatory fields on the form.

4.  In the **Choose Options** section, enter the requirements for catalog items and click **Next**.

    **Note:**

    -   If a catalog item has fields that need user inputs, **Options** is displayed on the accordion.
    -   If the fields are mandatory, a red asterisk is displayed beside **Options**.
    1.  To expand or collapse the catalog item information, click the accordion.

    2.  To include or exclude the catalog item from the order guide request, set the toggle switch to off on the accordion.

        **Note:** When the item is excluded from the order guide request, the item is not editable and the corresponding mandatory field restrictions are ignored.

    3.  To add an attachment for the catalog item, click the Add attachments icon \(\[Omitted image "IconAddAttachmnt.png"\] Alt text: Icon to add attachments\) and select the required attachment.

    4.  Click **Previous** to navigate to the **Describe Needs** section.

5.  In the **Summary** section, review the order guide summary.

6.  To add the order guide to the shopping cart, click **Add to Cart**.

    **Note:** When you add an order guide to the cart, you can only edit the order guide instance in the cart.

7.  To go to the **Choose Options** section and edit the order guide items, click **Edit Options**.

8.  Click **Order Now**.

    The Order Confirmation window is displayed.

9.  From the **Request for** list, select the user for whom you are requesting.

    **Note:** By default, the user who is logged in is selected in this list.

10. If required, specify the **Delivery Information** and **Special instructions**.

11. To add one or more attachments for the cart, click the add attachment icon \(\[Omitted image "IconAddAttachmnt.png"\] Alt text: add attachment icon\).

    You can browse and choose the files, drag the files, or copy and paste them in the Add attachments window.

12. Click **Checkout**.

    The corresponding request is displayed in the My Requests page with the request number, estimated delivery date for the entire order, price, and the order status of individual ordered items.


**Parent Topic:**[Service Catalog in Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/service-catalog-in-ec.md)

**Related topics**  


[Request an order guide](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_OrderProcess.md)

[Create an order guide](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_CreateAnOrderGuide.md)