Configure Service Catalog status screens

task australia Updated Sep 10, 2026 1 min read service-catalog-status-screens.md
Raw file servicenow.com

You can configure shopping cart status screens for desktop and Classic Mobile orders.

Parent Topic:Cart layout

Configure desktop order status screen

Using Service Catalog, customize the order status screen that is displayed on desktops.

Before you begin

Role required: admin, catalog_admin

Procedure

  1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Cart Layouts.

  2. Open the Order Status Screen record.

  3. You can add/remove components, columns, buttons, and rename labels.

    See Configure cart layout.

  4. Click Update.

    [Omitted image "OrderStatusScreenDesktop.png"] Alt text:

Configure Classic Mobile order status screen

Using Service Catalog, customize the order status screen that is displayed on Classic Mobile devices.

Before you begin

Role required: admin, catalog_admin

About this task

You cannot modify widget macros or button labels on Classic Mobile devices.

Procedure

  1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Cart Layouts.

  2. Open the Order Status Screen (Classic Mobile) record.

  3. You can add/remove components and buttons.

  4. Click Update.

    [Omitted image "Service_Catalog_Mobile_Status_View.png"] Alt text:

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