State closure in the request fulfillment execution plan
reference australia Updated Sep 10, 2026 1 min read state-closure-request.md
The state closure in the request fulfillment process of a catalog item depends on the status of the associated catalog tasks, request items, and the request. It is applicable only for execution flows.
State closure dependency between a catalog task and RITM
- If all catalog tasks are closed as Closed Complete, the RITM is closed as Closed Complete.
- If there is at least one catalog task closed as Closed Incomplete, the RITM is closed as Closed Incomplete.
- If all catalog tasks are closed as Closed Skipped, the RITM is closed as Closed Skipped.
State closure dependency between a RITM and request
- If all RITMs are closed as Closed Complete, the request is closed as Closed Complete.
- If there is at least one RITM closed as Closed Incomplete, the request is closed as Closed Incomplete.
- If all RITMs are closed as Closed Skipped, the request is closed as Closed Skipped.
Parent Topic:Service Catalog request fulfillment
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--- title: State closure in the request fulfillment execution plan description: The state closure in the request fulfillment process of a catalog item depends on the status of the associated catalog tasks, request items, and the request. It is applicable only for execution flows. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/state-closure-request.html release: australia product: Service Catalog classification: service-catalog topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Service Catalog request fulfillment, Configuring Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities] --- # State closure in the request fulfillment execution plan The state closure in the request fulfillment process of a catalog item depends on the status of the associated catalog tasks, request items, and the request. It is applicable only for execution flows. ## State closure dependency between a catalog task and RITM - If all catalog tasks are closed as **Closed Complete**, the RITM is closed as **Closed Complete**. - If there is at least one catalog task closed as **Closed Incomplete**, the RITM is closed as **Closed Incomplete**. - If all catalog tasks are closed as **Closed Skipped**, the RITM is closed as **Closed Skipped**. ## State closure dependency between a RITM and request - If all RITMs are closed as **Closed Complete**, the request is closed as **Closed Complete**. - If there is at least one RITM closed as **Closed Incomplete**, the request is closed as **Closed Incomplete**. - If all RITMs are closed as **Closed Skipped**, the request is closed as **Closed Skipped**. **Parent Topic:**[Service Catalog request fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/request-fulfillment.md)
| title | State closure in the request fulfillment execution plan |
| description | The state closure in the request fulfillment process of a catalog item depends on the status of the associated catalog tasks, request items, and the request. It is applicable only for execution flows. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/state-closure-request.html |
| release | australia |
| product | Service Catalog |
| classification | service-catalog |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Service Catalog request fulfillmentConfiguring Service CatalogService CatalogManage service capabilitiesExtend ServiceNow AI Platform capabilities |