State closure in the request fulfillment execution plan

reference australia Updated Sep 10, 2026 1 min read state-closure-request.md
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The state closure in the request fulfillment process of a catalog item depends on the status of the associated catalog tasks, request items, and the request. It is applicable only for execution flows.

State closure dependency between a catalog task and RITM

  • If all catalog tasks are closed as Closed Complete, the RITM is closed as Closed Complete.
  • If there is at least one catalog task closed as Closed Incomplete, the RITM is closed as Closed Incomplete.
  • If all catalog tasks are closed as Closed Skipped, the RITM is closed as Closed Skipped.

State closure dependency between a RITM and request

  • If all RITMs are closed as Closed Complete, the request is closed as Closed Complete.
  • If there is at least one RITM closed as Closed Incomplete, the request is closed as Closed Incomplete.
  • If all RITMs are closed as Closed Skipped, the request is closed as Closed Skipped.

Parent Topic:Service Catalog request fulfillment

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