Standard ticket page for a requested item

---
title: Standard ticket page for a requested item
description: To display the related information, you can configure the standard ticket page for requested items on the various portals. This configuration verifies a consistent experience when viewing submitted requests in portals.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/stpage-req-item.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Standard ticket page for a requested item

To display the related information, you can configure the standard ticket page for requested items on the various portals. This configuration verifies a consistent experience when viewing submitted requests in portals.

For example, in Service Portal, you can access the ticket page for a requested item using the Requests option from the main menu header.

-   **[Generative AI summarization on the standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/genai-summary-standard-ticket-page.md)**  
On the standard ticket page, requesters can quickly access a generative AI summary of the ticket and its recent activity at the top. To display this summary, make sure the **Summary fields** is set up on the Ticket configuration page and that the ServiceNow Otto in Standard Ticket Page skill is enabled.

**Parent Topic:**[Integrating Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/integrating-service-catalog.md)