Audit service catalog variables

task australia Updated Sep 10, 2026 1 min read t_AuditableServiceCatalogVariables.md
Raw file servicenow.com

Audit the variables so that the audit history records all changes to the named variables.

Before you begin

Role required: admin

About this task

Auditing is enabled by default for service catalog variables.

These changes are displayed in:

  • The requested item history for all variables associated with the item.
  • The catalog task history for all variables that are used by the task.

This auditing allows service catalog administrators to view a full history of changes to variables that can affect the parent record, including their creation.

Note: Unnamed variables are not audited.

Procedure

  1. Navigate to All > System Properties > Service Catalog.

  2. Locate the line Audit changes to Service Catalog Variables.

  3. Select the Yes check box to enable auditing.

Parent Topic:Service catalog variables

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