Things to know while creating items using AI

reference australia Updated Sep 10, 2026 1 min read things-to-know-while-creating-items-using-ai.md

Use AI-assisted authoring to create catalog items in Catalog Builder, letting you describe what you need in plain language instead of manually configuring each field or record.

Rather than navigating multiple forms and related lists to build out a catalog item, you can tell the AI what to set up. It interprets your request, applies the appropriate configuration, and confirms what it did so you can verify the result before moving on.

Location, catalog, category, and topic functions
When creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, AI automatically applies it to the item. This streamlines the process and reduces manual data entry.
Fulfillment, access, and portal setting functions
In addition to catalogs, categories, and topics, AI allows you to set three other key fields for a catalog item: Access, Fulfillment flow, and Portal settings. You can configure these simply by describing your requirements in plain language.
UI policy functions
AI can generate UI policies with multiple actions from simple natural language.
Catalog client scripts
AI can generate a catalog client script from a plain-language description of catalog item behavior without requiring you to write code.

Parent Topic:AI Authoring for Catalog Builder reference

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---
title: Things to know while creating items using AI
description: Use AI-assisted authoring to create catalog items in Catalog Builder, letting you describe what you need in plain language instead of manually configuring each field or record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/things-to-know-while-creating-items-using-ai.html
release: australia
product: Service Catalog
classification: service-catalog
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AI Authoring for Catalog Builder reference, AI Authoring for Catalog Builder, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Things to know while creating items using AI

Use AI-assisted authoring to create catalog items in Catalog Builder, letting you describe what you need in plain language instead of manually configuring each field or record.

Rather than navigating multiple forms and related lists to build out a catalog item, you can tell the AI what to set up. It interprets your request, applies the appropriate configuration, and confirms what it did so you can verify the result before moving on.

-   **[Location, catalog, category, and topic functions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/setting-location-catalog-category-and-topic-with-now-assist.md)**  
When creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, AI automatically applies it to the item. This streamlines the process and reduces manual data entry.
-   **[Fulfillment, access, and portal setting functions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/now-assist-fulfillment-access-and-portal-setting-functions.md)**  
In addition to catalogs, categories, and topics, AI allows you to set three other key fields for a catalog item: Access, Fulfillment flow, and Portal settings. You can configure these simply by describing your requirements in plain language.
-   **[UI policy functions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/now-assist-ui-policy-functions.md)**  
AI can generate UI policies with multiple actions from simple natural language.
-   **[Catalog client scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/catalog-client-scripts.md)**  
AI can generate a catalog client script from a plain-language description of catalog item behavior without requiring you to write code.

**Parent Topic:**[AI Authoring for Catalog Builder reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/catalog-item-generation-reference.md)