UI policy form in Catalog Builder
Refer to the fields and their descriptions on the UI Policy form in Catalog Builder.
|
Field |
Description |
|---|---|
|
Details | |
|
Active |
Enable this option to activate and apply the UI policy or dynamic behavior to the catalog item. |
|
Applies to |
Selected by default; this is the name of your catalog item that this UI policy applies to. It’s a read-only field. |
|
Short description |
Specify the purpose of this behavior. |
|
Order |
Enter the sequence in which this UI policy is evaluated if more than one matching UI policy exists. The order is evaluated from the lowest value to the highest value. |
|
On Load |
Select the check box to apply the UI policy when the form is loaded. Clear the check box to apply the policy only when the form is changed. |
|
Reverse if false |
Select the check box to reverse the UI policy if the catalog conditions statement evaluates to false. |
|
Conditions | |
|
Conditions |
Define the conditions that must be met to trigger and run this behavior. |
|
Actions | |
|
Add new action |
Configure field behavior for the selected question like mandatory, hidden, read-only, value changes, and messages. |
|
Variable name |
Question affected when the condition is met. |
|
Order |
Sequence in which the UI policy action is evaluated. The order is evaluated from the lowest value to the highest value. |
|
Mandatory |
Define if the field is required when the condition is met. The choices are:
|
|
Read only |
Set the field to read-only when the condition is met. The choices are:
|
|
Visible |
Set to show or hide the field when the condition is met. The choices are:
|
|
Field message type |
Show an info, warning, or error message. Choices are:
|
|
Scripts | |
|
Run scripts |
Select the check box to use the execute scripting fields. Scripts are necessary to apply a UI policy other than Read Only, Mandatory, or Visible. For example, you must create a script to apply a UI policy to a specific role. |
|
UI Type |
Appears if you select the Run scripts check box. Choose the UI type from the choices, where this script will be applied.
|
|
Execute if true |
Use this script to define behavior when the conditions of this policy are met. Appears if you select the Run scripts check box. |
|
Execute if false |
Use this script to define behavior when the conditions of this policy are not met. Appears if you select the Run scripts check box. |
|
Applies to | |
|
Applies when the item is being requested |
Select the check box so that the UI policy applies when the item is being requested. |
|
Applies while viewing the catalog tasks after the request is submitted |
Select the check box so that the UI policy applies while viewing the catalog tasks after the request is submitted. |
|
Applies while viewing the requested item record after the request is submitted |
Select the check box so that the UI policy applies while viewing the requested item record after the request is submitted. |
Related topics
--- title: UI policy form in Catalog Builder description: Refer to the fields and their descriptions on the UI Policy form in Catalog Builder. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/ui-policy-form-in-catalog-builder.html release: australia product: Service Catalog classification: service-catalog topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Edit a catalog item in Catalog Builder, Creating or editing catalog item template, Catalog Builder, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities] --- # UI policy form in Catalog Builder Refer to the fields and their descriptions on the UI Policy form in Catalog Builder. <table id="table_pjv_lr3_m3c"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td colspan="2"> Details </td></tr><tr><td> Active </td><td> Enable this option to activate and apply the UI policy or dynamic behavior to the catalog item. </td></tr><tr><td> Applies to </td><td> Selected by default; this is the name of your catalog item that this UI policy applies to. It’s a read-only field. </td></tr><tr><td> Short description </td><td> Specify the purpose of this behavior. </td></tr><tr><td> Order </td><td> Enter the sequence in which this UI policy is evaluated if more than one matching UI policy exists. The order is evaluated from the lowest value to the highest value. </td></tr><tr><td> On Load </td><td> Select the check box to apply the UI policy when the form is loaded. Clear the check box to apply the policy only when the form is changed. </td></tr><tr><td> Reverse if false </td><td> Select the check box to reverse the UI policy if the catalog conditions statement evaluates to false. </td></tr><tr><td colspan="2"> Conditions </td></tr><tr><td> Conditions </td><td> Define the conditions that must be met to trigger and run this behavior. </td></tr><tr><td colspan="2"> Actions </td></tr><tr><td> Add new action </td><td> Configure field behavior for the selected question like mandatory, hidden, read-only, value changes, and messages. </td></tr><tr><td> Variable name </td><td> Question affected when the condition is met. </td></tr><tr><td> Order </td><td> Sequence in which the UI policy action is evaluated. The order is evaluated from the lowest value to the highest value. </td></tr><tr><td> Mandatory </td><td> Define if the field is required when the condition is met. The choices are: - Leave alone - True - False </td></tr><tr><td> Read only </td><td> Set the field to read-only when the condition is met. The choices are: - Leave alone - True - False </td></tr><tr><td> Visible </td><td> Set to show or hide the field when the condition is met. The choices are: - Leave alone - Set value - Clear value </td></tr><tr><td> Field message type </td><td> Show an info, warning, or error message. Choices are: - None - Info - Warning - Error </td></tr><tr><td colspan="2"> Scripts </td></tr><tr><td> Run scripts </td><td> Select the check box to use the execute scripting fields. Scripts are necessary to apply a UI policy other than **Read Only**, **Mandatory**, or **Visible**. For example, you must create a script to apply a UI policy to a specific role. </td></tr><tr><td> UI Type </td><td> Appears if you select the Run scripts check box. Choose the UI type from the choices, where this script will be applied. - Desktop - Mobile/Service Portal - All </td></tr><tr><td> Execute if true </td><td> Use this script to define behavior when the conditions of this policy are met. Appears if you select the **Run scripts** check box. </td></tr><tr><td> Execute if false </td><td> Use this script to define behavior when the conditions of this policy are not met. Appears if you select the **Run scripts** check box. </td></tr><tr><td colspan="2"> Applies to </td></tr><tr><td> Applies when the item is being requested </td><td> Select the check box so that the UI policy applies when the item is being requested. </td></tr><tr><td> Applies while viewing the catalog tasks after the request is submitted </td><td> Select the check box so that the UI policy applies while viewing the catalog tasks after the request is submitted. </td></tr><tr><td> Applies while viewing the requested item record after the request is submitted </td><td> Select the check box so that the UI policy applies while viewing the requested item record after the request is submitted. </td></tr></tbody> </table>**Parent Topic:**[Edit a catalog item in Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/edit-cat-item-cat-builder.md) **Related topics** [Create UI policies in Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/create-ui-policies-in-catalog-builder.md)
| title | UI policy form in Catalog Builder |
| description | Refer to the fields and their descriptions on the UI Policy form in Catalog Builder. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/ui-policy-form-in-catalog-builder.html |
| release | australia |
| product | Service Catalog |
| classification | service-catalog |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Edit a catalog item in Catalog BuilderCreating or editing catalog item templateCatalog BuilderService CatalogManage service capabilitiesExtend ServiceNow AI Platform capabilities |