Service Catalog configuration for Universal Request
concept australia Updated Sep 10, 2026 1 min read ur-catalog-config.md
You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item (for catalog item) or task-based record (for record producer) becomes the primary ticket for that universal request.
- Configure all catalog items or record producers to create a universal request
Reduce the implementation time by configuring all catalog items or all record producers at a time for universal request creation.
Parent Topic:Integrating Service Catalog
Related topics
[bundle-emplsm.create-ur-recordproducer]
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--- title: Service Catalog configuration for Universal Request description: You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item \(for catalog item\) or task-based record \(for record producer\) becomes the primary ticket for that universal request. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/ur-catalog-config.html release: australia product: Service Catalog classification: service-catalog topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Integrating Service Catalog, Service Catalog, Manage service capabilities, Extend ServiceNow AI Platform capabilities] --- # Service Catalog configuration for Universal Request You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item \(for catalog item\) or task-based record \(for record producer\) becomes the primary ticket for that universal request. - **[Configure all catalog items or record producers to create a universal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/configure-all-cat-items-ur.md)** Reduce the implementation time by configuring all catalog items or all record producers at a time for universal request creation. **Parent Topic:**[Integrating Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/integrating-service-catalog.md) **Related topics** [Create or edit a catalog item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_DefineACatalogItem.md) [Create a record producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/service-catalog/t_DefRecProdInSCat.md) [bundle-emplsm.create-ur-recordproducer]
| title | Service Catalog configuration for Universal Request |
| description | You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item \(for catalog item\) or task-based record \(for record producer\) becomes the primary ticket for that universal request. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/servicenow-platform/service-catalog/ur-catalog-config.html |
| release | australia |
| product | Service Catalog |
| classification | service-catalog |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Integrating Service CatalogService CatalogManage service capabilitiesExtend ServiceNow AI Platform capabilities |