Extension points in Skills Management

reference australia Updated Sep 10, 2026 1 min read extension-points-in-skills-management.md

Use extension points to calls scripts to add custom group types to manage skills.

To see a list of extension points that you can use for Workforce Optimization for ITSM, navigate to System Extension Points > Scripted Extension Points. In the Extension Points list, open the sn_skill_cfg_page.ManageSkillsExtnPt extension point.

Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom script includes and registering them against the scripted extension points.

Extension point name	Description
sn_skill_cfg_page.ManageSkillsExtnPt	Implement this extension point to customize the logic of creating users by groups for the Manage IT skills page.

Important: You can configure additional groups using the sn_skill_cfg_page.ManageSkillsConstants script include. For information on script includes see, Script includes.

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---
title: Extension points in Skills Management
description: Use extension points to calls scripts to add custom group types to manage skills.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/skills-management/extension-points-in-skills-management.html
release: australia
product: Skills Management
classification: skills-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference for Skills Management, Skills Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Extension points in Skills Management

Use extension points to calls scripts to add custom group types to manage skills.

To see a list of extension points that you can use for Workforce Optimization for ITSM, navigate to **System Extension Points** &gt; **Scripted Extension Points**. In the Extension Points list, open the sn\_skill\_cfg\_page.ManageSkillsExtnPt extension point.

Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom script includes and registering them against the scripted extension points.

|Extension point name|Description|
|--------------------|-----------|
|sn\_skill\_cfg\_page.ManageSkillsExtnPt|Implement this extension point to customize the logic of creating users by groups for the Manage IT skills page.|

**Important:** You can configure additional groups using the `sn_skill_cfg_page.ManageSkillsConstants` script include. For information on script includes see, [Script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_ScriptIncludes.md).