Skills Management

---
title: Skills Management
description: Use Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/skills-management/skills-management.html
release: australia
product: Skills Management
classification: skills-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Skills Management

Use Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.

## Overview

\[Omitted image "skills-management.png"\] Alt text: Skills Management

## Get started

<table id="table_czt_xvp_vyb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn how you can implement and manage skills for individuals or teams.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/skills-management/exploring-skills-management.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/skills-management/configuring-skills-management.md)

</td></tr><tr><td>

[Integrate\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Implement skills across your organization.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/skills-management/using-skills-management.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about roles and extension points in Skills Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/skills-management/reference-for-skills-management.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [ServiceNow Community](https://www.servicenow.com/community/)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)