Configure a survey in the Connect chat support

---
title: Configure a survey in the Connect chat support
description: Enable a user to take a survey after chatting with a support agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/take-survey-connect-chat.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Survey distribution, Survey administration, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure a survey in the Connect chat support

Enable a user to take a survey after chatting with a support agent.

## Before you begin

Role required: admin or survey\_admin

**Note:** The Connect Support plugin \(com.glide.connect.support\) should be activated.

## Procedure

1.  Navigate to **All** > **Connect Support** > **Support Administration** > **Chat Survey**.

2.  Click **New**.

3.  In the Chat Survey form, fill the fields.

    |Field|Description|
    |-----|-----------|
    |Survey|Survey whose instance should be available in Connect Support.|
    |Type|Type of chat where the survey is available. Connect: Survey is available in Connect Support.|
    |Chat queue|Chat queue where the survey is available.|
    |Active|Specifies if the chat survey configuration is active.|
    |Description|Description of the chat survey configuration.|

4.  Click **Submit**.

    When a support agent of the assignment group associated with the chat queue ends a chat with a user, the survey instance is available in the chat window for the users.

    **Note:** The survey URL displayed after a connect chat is not a clickable link in the Virtual Agent chat widget. Copy and paste the URL to access the survey.


**Parent Topic:**[Survey distribution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_SurveyDistribution.md)

**Related topics**  


[Email notifications for surveys]()

[Send survey invitations to users]()

[Define a recipients list for surveys]()

[Add a recipients list to a survey]()

[Embed a survey within the Outlook email client]()

[Enable localization for a survey]()

[Survey URLs]()

[Create a survey module]()

[Sharing surveys]()

[Monitor incoming Connect Support conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/t_MonitorIncomingConnectSupport.md)