Configure Slack for a communication task

---
title: Configure Slack for a communication task
description: Configure Slack as a mode of communication for a communication task to send direct message to the users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/task-communications-management/configure-slack-for-a-comm-task.html
release: australia
product: Task Communications Management
classification: task-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with Task Communications Management, Task Communications Management, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure Slack for a communication task

Configure Slack as a mode of communication for a communication task to send direct message to the users.

## Before you begin

Role required: sn\_comm\_management.comm\_plan\_admin or admin

Install the Collaboration Services for Task Communications Management plugin \(sn\_tcm\_collab\_hook\) from ServiceNow Store.

## Procedure

1.  Navigate to **All** > **Incident** > **Communication Plan Definitions**.

2.  Open the communication plan where you want to add Slack as a communication channel for a communication task.

3.  Open the communication task definition for which you want to add Slack as the mode of communication.

4.  Click the **Add Channel – Slack** related links.

5.  Click **Submit**.

    Slack gets added as a communication channel for the communication task.


**Parent Topic:**[Working with Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/working-with-tcm.md)