Define contact responsibilities

task australia Updated Sep 10, 2026 1 min read define-contact-responsibilities.md

Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.

Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

Procedure

Navigate to All > Task Communication Management > Administration > Contact Responsibilities, and click New.

On the form, fill in the fields.

Field	Description
Global	Option to determine whether the contact responsibility is available for all tables or for a specific table. If the check box is not selected, the Table field appears where you can select the table that you are defining the contact responsibility for.
Name	Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process.
Type	Type of contact such as user, group, or recipient list.
Table	Table that the contact is activated on when a communication plan is attached.

Click Submit.

Contact responsibilities are defined.

What to do next

Define a communication contact for the task.

Parent Topic:Working with Task Communications Management

47 lines · 2.2 KB Wrap lines

---
title: Define contact responsibilities
description: Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/task-communications-management/define-contact-responsibilities.html
release: australia
product: Task Communications Management
classification: task-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with Task Communications Management, Task Communications Management, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Define contact responsibilities

Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.

## Before you begin

Role required: sn\_comm\_management.comm\_plan\_admin or admin

## Procedure

1.  Navigate to **All** &gt; **Task Communication Management** &gt; **Administration** &gt; **Contact Responsibilities**, and click **New**.

2.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Global|Option to determine whether the contact responsibility is available for all tables or for a specific table. If the check box is not selected, the **Table** field appears where you can select the table that you are defining the contact responsibility for.|
    |Name|Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process.|
    |Type|Type of contact such as user, group, or recipient list.|
    |Table|Table that the contact is activated on when a communication plan is attached.|

3.  Click **Submit**.

    Contact responsibilities are defined.


## What to do next

Define a communication contact for the task.

**Parent Topic:**[Working with Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/working-with-tcm.md)