Create a task type

---
title: Create a task type
description: Create the communication task type and specify whether the task is applicable to a particular table or is globally applicable. The communication task type helps you to filter a task by its type, generate a report of a particular task type, or create SLAs for any communication task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/task-communications-management/define-task-type.html
release: australia
product: Task Communications Management
classification: task-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with Task Communications Management, Task Communications Management, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a task type

Create the communication task type and specify whether the task is applicable to a particular table or is globally applicable. The communication task type helps you to filter a task by its type, generate a report of a particular task type, or create SLAs for any communication task.

## Before you begin

Role required: sn\_comm\_management.comm\_plan\_admin

## Procedure

1.  Navigate to **All** > **Task Communication Management** > **Administration** > **Task Types**, and click **New**.

2.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Unique name of the communication task type.|
    |Global|Option to determine whether the task type is available for all tables or for a specific table. If the check box is not selected, the **Table** field appears where you can select the table the task type appears for.|
    |Application|Application scope of the task type. The task type is available for all applications or for scoped applications.|
    |Active|Option to define whether the task type is active or not.|
    |Description|Detailed description regarding the type of the task.|

3.  Click **Submit**.

    A communication task type is created.


## What to do next

Define a communication task.

**Parent Topic:**[Working with Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/working-with-tcm.md)