View communication channel configuration

task australia Updated Sep 10, 2026 1 min read view-comm-channel-config.md

View the configuration of different communication channels that are used to contact the target audience in the communication process. By default, the communication channels available are email, SMS, Slack, and conference.

Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

Procedure

Navigate to All > Task Communication Management > Administration > Channel Configuration.
Open any communication channel record.

On the form, view the fields.

Field	Description
Type	[Read only] Mode of channel.
Configuration script	[Read only] Lookup icon ([Omitted image "look-up-icon.png"] Alt text: Lookup icon) to select the script that defines the channel configuration.
Active	[Read only] Option to define whether the communication channel is active or not.
Classification	[Read only] Internally used to group the channels between conference or major incident management workbench.

Parent Topic:Working with Task Communications Management

41 lines · 2.0 KB Wrap lines

---
title: View communication channel configuration
description: View the configuration of different communication channels that are used to contact the target audience in the communication process. By default, the communication channels available are email, SMS, Slack, and conference.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/task-communications-management/view-comm-channel-config.html
release: australia
product: Task Communications Management
classification: task-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with Task Communications Management, Task Communications Management, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# View communication channel configuration

View the configuration of different communication channels that are used to contact the target audience in the communication process. By default, the communication channels available are email, SMS, Slack, and conference.

## Before you begin

Role required: sn\_comm\_management.comm\_plan\_admin or admin

## Procedure

1.  Navigate to **All** &gt; **Task Communication Management** &gt; **Administration** &gt; **Channel Configuration**.

2.  Open any communication channel record.

3.  On the form, view the fields.

    |Field|Description|
    |-----|-----------|
    |Type|\[Read only\] Mode of channel.|
    |Configuration script|\[Read only\] Lookup icon \(\[Omitted image "look-up-icon.png"\] Alt text: Lookup icon\) to select the script that defines the channel configuration.|
    |Active|\[Read only\] Option to define whether the communication channel is active or not.|
    |Classification|\[Read only\] Internally used to group the channels between conference or major incident management workbench.|


**Parent Topic:**[Working with Task Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/task-communications-management/working-with-tcm.md)