Activate Group Action Framework for ServiceNow Otto for Sales CRM for Telecommunications

---
title: Activate Group Action Framework for ServiceNow Otto for Sales CRM for Telecommunications
description: Activate the Group Action Framework \(GAF\) to enable Now Assist AI agents to collect information about the related records across your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/activate-group-action-framework-somt.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Order enrichment AI agent, Standalone AI agents, Use agentic workflows, Use, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Activate Group Action Framework for ServiceNow Otto for Sales CRM for Telecommunications

Activate the Group Action Framework \(GAF\) to enable Now Assist AI agents to collect information about the related records across your instance.

## Before you begin

Select the ServiceNow Otto for Sales CRM for Telecommunications application scope.

In the Request definitions, select **Index All Tables**.

In the request\_characteristic, select **Index All Tables**.

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills** > **Customer** > **TMT**.

2.  In Group & Action - Sales and Order Management for Telecommunications, select **Activate skill**.

3.  On the Group & Action - Sales and Order Management for Telecommunications form, change the values by selecting **Edit**.

4.  Select **Save and continue**.

5.  On the **Review and activate** tab, select **Done**.


## Result

GAF is activated on your instance for the ServiceNow Otto application and can be used by AI agents to find related records.