Activate Group Action Framework for ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

---
title: Activate Group Action Framework for ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)
description: Activate Group Action Framework \(GAF\) to enable ServiceNow Otto AI agents to collect information about the related records across your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/activate-group-action-framework.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Analyze network incidents, Standalone agents, Use, Customer Service Problem Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Activate Group Action Framework for ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

Activate Group Action Framework \(GAF\) to enable ServiceNow Otto AI agents to collect information about the related records across your instance.

## Before you begin

The scope must be ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\).

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills** > **Customer** > **TMT**.

2.  In Group & Action - Telecom, select **Activate skill**.

3.  On the form, select **Edit** to change the values.

4.  Select **Save and continue**.

5.  On the **Review and activate** tab, select **Done**.


## Result

GAF is activated on your instance for the ServiceNow Otto application and can be used by AI agents to find related records.