Activate Telecommunications Customer 360

concept australia Updated Sep 10, 2026 1 min read c360-activate.md

If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 (com.sn_telecom_c360) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.

The Telecommunications Customer 360 (com.sn_telecom_c360) plugin activates these related plugins, if they aren’t already active.

Plugin / Scoped app	Details
Customer Service	`com.sn_customerservice`
Customer Central	`com.sn_csm_customer_central`
Customer Service Billing Account	`com.snc.billing_account`
Order to cash common architecture	`com.sn_otc`
Case management for invoice operations	`com.sn_csm_invoice`
Customer Lifecycle Management Workflows	`com.snc.customer_lifecycle_mgmt_workflows`
Case Playbook for Complaints	`com.sn_csm_complaint_caseflow`
Order management for TMT	`com.sn_om_tmt`
Customer Service Problem Management	`com.sn_sprb_mgmt`
Customer 360 data configuration	`com.sn_c360_dataconfig`
Recommended Actions for Telecommunications	`com.snc.sn_telecom_ra`
ServiceNow Otto for TMT (optional)	com.sn_telco_gen_ai

Parent Topic:Configure Telecommunications Customer 360

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---
title: Activate Telecommunications Customer 360
description: If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 \(com.sn\_telecom\_c360\) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow Store applications and plugins.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/c360-activate.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Activate Telecommunications Customer 360

If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 \(com.sn\_telecom\_c360\) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.

The Telecommunications Customer 360 \(com.sn\_telecom\_c360\) plugin activates these related plugins, if they aren’t already active.

|Plugin / Scoped app|Details|
|-------------------|-------|
|Customer Service|`com.sn_customerservice`|
|Customer Central|`com.sn_csm_customer_central`|
|Customer Service Billing Account|`com.snc.billing_account`|
|Order to cash common architecture|`com.sn_otc`|
|Case management for invoice operations|`com.sn_csm_invoice`|
|Customer Lifecycle Management Workflows|`com.snc.customer_lifecycle_mgmt_workflows`|
|Case Playbook for Complaints|`com.sn_csm_complaint_caseflow`|
|Order management for TMT|`com.sn_om_tmt`|
|Customer Service Problem Management|`com.sn_sprb_mgmt`|
|Customer 360 data configuration|`com.sn_c360_dataconfig`|
|Recommended Actions for Telecommunications|`com.snc.sn_telecom_ra`|
|ServiceNow Otto for TMT \(optional\)|com.sn\_telco\_gen\_ai|

**Parent Topic:**[Configure Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-configure.md)