Telecommunications Customer 360 component

concept australia Updated Sep 10, 2026 1 min read c360-component.md

Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CRM Workspace. You can embed this component as a tab on the record page of any customer record.

All cards that appear on the Telecommunications Customer 360 home page are displayed on the Telecom Customer 360 component page with a few changes.

The header information is not included as the component appears as a tab on the application record page.
The All tasks card has a Tasks header and a Create option.
The Run diagnostics option is not available on the Products card.
The Related items contextual sidebar is not displayed.

The Customer 360 tab has been added to the complaint case. In this example, the complaint case record page includes a Customer 360 tab that displays a 360-degree view of the account or consumer associated with the case.

Add the Telecom Customer 360 component to a record page
Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.
Add the Setup Customer360 Context data resource
Add the Setup Customer360 Context data resource to the record page to enable the Telecom Customer 360 component to display the correct consumer or account view.

Parent Topic:Add the Customer 360 tab to a record page

33 lines · 2.9 KB Wrap lines

---
title: Telecommunications Customer 360 component
description: Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CRM Workspace. You can embed this component as a tab on the record page of any customer record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/c360-component.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Add the Customer 360 tab to a record page, Configure, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Telecommunications Customer 360 component

**Telecom Customer 360** is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the **CRM Workspace**. You can embed this component as a tab on the record page of any customer record.

All cards that appear on the [Telecommunications Customer 360 home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-home-page.md) are displayed on the Telecom Customer 360 component page with a few changes.

-   The header information is not included as the component appears as a tab on the application record page.
-   The [All tasks card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-tasks-card.md) has a Tasks header and a **Create** option.
-   The **Run diagnostics** option is not available on the [Products card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-products-card.md).
-   The Related items contextual sidebar is not displayed.

The Customer 360 tab has been added to the complaint case. In this example, the complaint case record page includes a Customer 360 tab that displays a 360-degree view of the account or consumer associated with the case.

-   **[Add the Telecom Customer 360 component to a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-add-component.md)**  
Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.
-   **[Add the Setup Customer360 Context data resource](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-add-data-resource.md)**  
Add the Setup Customer360 Context data resource to the record page to enable the Telecom Customer 360 component to display the correct consumer or account view.

**Parent Topic:**[Add the Customer 360 tab to a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-configure-c360.md)