Configure Telecommunications Customer 360

concept australia Updated Sep 10, 2026 1 min read c360-configure.md

Setup and configure the Telecommunications Customer 360 application.

Activate Telecommunications Customer 360
If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 (com.sn_telecom_c360) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.
Setup Telecommunications Customer 360
Use the Telecom Customer 360 guided setup to configure the unified customer view for your organization. Complete the three setup tasks to define your cards and configure their data and settings. Verify the page layout before customer service agents use it.
Extend the Telecommunications Customer 360 Insights
Extend the Telecommunications Customer 360 summary card by registering a new ServiceNow Otto skill with the orchestrator quick action and adding it to the merge order.
Extension points in Telecommunications Customer 360
Use scripted extension points to configure the display of the cards on the Telecommunications Customer 360 consumer page.
Add the Customer 360 tab to a record page
Add the Customer 360 tab to any record page using either the page collection approach or the manual component approach, depending on your page type and required features.
Configure the Party Relationship Center
Configure node settings to control which fields appear on the entity node cards in the Party Relationship Center.
Configure ServiceNow Otto for TMT
Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for Telecom Customer 360.

Parent Topic:Telecommunications Customer 360

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---
title: Configure Telecommunications Customer 360
description: Setup and configure the Telecommunications Customer 360 application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/c360-configure.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Configure Telecommunications Customer 360

Setup and configure the Telecommunications Customer 360 application.

-   **[Activate Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-activate.md)**  
If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 \(com.sn\_telecom\_c360\) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.
-   **[Setup Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/telecom-cust-360-landing.md)**  
Use the Telecom Customer 360 guided setup to configure the unified customer view for your organization. Complete the three setup tasks to define your cards and configure their data and settings. Verify the page layout before customer service agents use it.
-   **[Extend the Telecommunications Customer 360 Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-extending-skills.md)**  
Extend the Telecommunications Customer 360 summary card by registering a new ServiceNow Otto skill with the orchestrator quick action and adding it to the merge order.
-   **[Extension points in Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-use-extension-point.md)**  
Use scripted extension points to configure the display of the cards on the Telecommunications Customer 360 consumer page.
-   **[Add the Customer 360 tab to a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-configure-c360.md)**  
Add the Customer 360 tab to any record page using either the page collection approach or the manual component approach, depending on your page type and required features.
-   **[Configure the Party Relationship Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-configure-prc.md)**  
Configure node settings to control which fields appear on the entity node cards in the Party Relationship Center.
-   **[Configure ServiceNow Otto for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/configure-servicenow-otto-c360.md)**  
Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for Telecom Customer 360.

**Parent Topic:**[Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-land-page.md)