View interaction record

task australia Updated Sep 10, 2026 1 min read c360-view-inter-record.md

Raw file servicenow.com

Use this option to view and manage customer phone interaction records.

Before you begin

Interaction Controls Component plugin (com.app_interaction_control) plugin must be installed.
Role required: sn_telecom_c360.admin, sn_telecom_c360.user

Procedure

Navigate to All > CRM Workspace > Interactions > All Interactions.
Select an interaction from the list of consumer phone interaction records displayed.
Select the Verify and open details option to verify the details and open the consumer record page.

Note:
- The Verify and open details option is displayed only if the Verified check box has not been selected in the Interaction record page.
- This page is a variant of the Customer Service Management voice interaction page. The Open Frame configuration with the Interaction Controls component must be active for this page to display. This configuration is shipped with demo data and is active by default. For setup prerequisites and configuration details, see CSM voice interaction record page.

Parent Topic:Use Telecommunications Customer 360

Creating pages and page variants

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---
title: View interaction record
description: Use this option to view and manage customer phone interaction records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/c360-view-inter-record.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# View interaction record

Use this option to view and manage customer phone interaction records.

## Before you begin

- Interaction Controls Component plugin \(com.app\_interaction\_control\) plugin must be installed.
- Role required: sn\_telecom\_c360.admin, sn\_telecom\_c360.user

## Procedure

1. Navigate to **All** &gt; **CRM Workspace** &gt; **Interactions** &gt; **All Interactions**.

2. Select an interaction from the list of consumer phone interaction records displayed.

3. Select the **Verify and open details** option to verify the details and open the consumer record page.

**Note:**

- The **Verify and open details** option is displayed only if the **Verified** check box has not been selected in the Interaction record page.
- This page is a variant of the Customer Service Management voice interaction page. The Open Frame configuration with the Interaction Controls component must be active for this page to display. This configuration is shipped with demo data and is active by default. For setup prerequisites and configuration details, see [CSM voice interaction record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-native-voice-record-page.md).

**Parent Topic:**[Use Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-use.md)

**Related topics**

[Telecommunications Customer 360 home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-home-page.md)

[Creating pages and page variants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-csm-ws-create-page-variant.md)