Capture CDM information form

reference australia Updated Sep 10, 2026 1 min read capture-adr-information-form.md

The Capture initiator details form enables you to collect the escalated complaint details for an Customer Dispute Management (CDM) case.

Field	Description
Product/service location	Location of the product or service where the issue is on.
Affected product/service inventory	The product or service, which the issue is facing.
Service status	Status of the service.
Category	Category for the dispute. This list contains the industry-standard categories that are based on the selected complaint type.
Subcategory	Subcategory for the complaint. This list contains the industry-standard subcategories that are based on the selected dispute category.
Priority	Priority of the dispute.
Date issue occurred	Date on which your issue is occurred.
Dispute received date	Date on which the dispute is received.
Short description	Brief description of the dispute.
Description	Detailed summary of the dispute.

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---
title: Capture CDM information form
description: The Capture initiator details form enables you to collect the escalated complaint details for an Customer Dispute Management \(CDM\) case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/capture-adr-information-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Customer Service Problem Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Capture CDM information form

The Capture initiator details form enables you to collect the escalated complaint details for an Customer Dispute Management \(CDM\) case.

|Field|Description|
|-----|-----------|
|Product/service location|Location of the product or service where the issue is on.|
|Affected product/service inventory|The product or service, which the issue is facing.|
|Service status|Status of the service.|
|Category|Category for the dispute. This list contains the industry-standard categories that are based on the selected complaint type.|
|Subcategory|Subcategory for the complaint. This list contains the industry-standard subcategories that are based on the selected dispute category.|
|Priority|Priority of the dispute.|
|Date issue occurred|Date on which your issue is occurred.|
|Dispute received date|Date on which the dispute is received.|
|Short description|Brief description of the dispute.|
|Description|Detailed summary of the dispute.|

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