Configure ServiceNow Otto for TMT

---
title: Configure ServiceNow Otto for TMT
description: Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for Telecom Customer 360.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/configure-servicenow-otto-c360.html
release: australia
topic_type: concept
last_updated: "2026-09-24"
reading_time_minutes: 1
breadcrumb: [Configure, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Configure ServiceNow Otto for TMT

Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for Telecom Customer 360.

-   **[Install ServiceNow Otto for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/install-servicenow-otto-c360.md)**  
Install the ServiceNow Otto for TMT sn\_tmt\_gen\_ai plugin to configure and use agentic workflows and skills in CTelecom Customer 360.
-   **[Configure agentic workflows for Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/configure-agentic-workflows-C360.md)**  
Duplicate and activate the Telecommunications Customer 360 agentic workflows, and complete any additional setup a specific workflow requires.

**Parent Topic:**[Configure Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/c360-configure.md)