Create and publish product specifications

Create and publish a base version of a product specification. A product specification defines all the product options that apply to a customer-facing product you sell, and designates how to fulfill these options. It contains information such as the product description, pricing, eligibility, and product options.

Before you begin

Create the product characteristics and characteristic options for your product offerings

Role required: sn_prd_pm.product_catalog_manager

About this task

A product specification defines a product that you sell to your customers. It captures the various characteristics of a product, and includes:

All the specification characteristic options that are available for a product, and how they should be fulfilled.
Various categories of information, such as the brand, cost, terms and conditions, and product-related materials, which include product visuals. Product specifications are customer-facing and are added to product offerings.
Its relationship to other product, service, and resource specifications, and how a customer order of a product offering is delivered.

Procedure

In the CRM Workspace, select the List [Omitted image "list-outline-24.svg"] Alt text: view.
Navigate to Specifications > Product Specifications and select New.
On the Details tab, fill in the fields.

Field	Description
Number	Auto-generated ID for the product specification.
Name	Name of the product specification.
Version	Version number that is assigned to a specification:- When you create the initial version, 1 appears in this field, and can't be changed. When you create subsequent versions of the specification, the next incremental number appears in this field after you select Create New Version. For example, 4 appears in this field if 3 was the previous version number.
Display name	Name that appears for the specification in the ServiceNow AI Platform when this version of the specification is in effect.- When you create the initial, or base version of the specification (for example, version 1), you must enter free-form text, which is usually the name of the specification, into the field. When you create versions of the specification, a system-assigned concatenation of the specification name and its current version number appears but can be overwritten.
Category	Specification category that the product specification belongs to.
Type	Type of product specification. Select a type: - Goods:Product specification for the type of goods that you sell. Network: Product specification of a network. Service: Product specification of a service that you sell or provide to your customer.
Start date	Date that the specification is valid from. You can use this field when you create a version to indicate when it takes effect. However, it is informational only and isn’t used for actual processing.
End date	Date through which the specification is valid. You can use this field when you create a version to indicate when it is no longer in effect. However, it is informational only and isn’t used for actual processing.
Owner	Name of the person who is responsible for maintaining this specification. Select the search icon to choose the person.
Description	Description for this product specification.
State	State of the product specification.- Draft: Unpublished draft product specification that is assigned when you first create the specification record. Published: Published product specification that is assigned when you formally publish it for use in a product offering. Retired: Product specification that is retired and can no longer be used to create another specification version. Archived: Product specification that is no longer used in the ordering or fulfillment process.
External code	Product code of the specification.
Line	Product line of the specification.
Cost to company	Cost to the company for this product specification. This field is for profit-calculation purposes only.
Composite	Option indicating that the product specification is a complex enterprise product specification. A composite product is typically comprised of a parent or umbrella specification, and multiple child specifications, each with their own characteristics. When bundled together, they constitute a single complex product.
Installation required	Option indicating that someone must install the product on site.
Location specific	Option indicating that this product specification requires that you enter the location details into a customer order for fulfillment and installation.
Transient	Option that indicates the product for this product specification is for one-time use.Note: If you select this option, the sold product or product inventory record for the transient product is set to an Inactive state when the order is completed. Move, Add, Change, Disconnect (MACD) actions can’t be performed on the sold product or product inventory records of a transient product.
Initial version	Name of the base version of the specification that appears but can't be changed.
Previous version	Name of the previous version of the specification. For example:- When you create the initial version of the specification (for example, version 1), this field is empty. When you create a version (version 2) with a slightly different name, the name of the specification at its initial creation appears here. When you create a subsequent version (version 3), the name of the specification as it was at version 2 appears here You can't change this field.

4. Select **Save**.

The product specification is created. The following tabs open for viewing or defining information related to your product specification.

|Tab|Description|
|---|-----------|
|Catalog Hierarchy|[View the complete hierarchy of a product offering and any associated specifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-catalog-hierarchy.md). Use the **Show specification** toggle to view the hierarchy of specifications.|
|Specification Characteristics|[Associate the characteristics and characteristic options with your specification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/create-specification-characteristic.md).|
|Specification Relationships|[Create specification relationships, quantity mapping, and decomposition rules for Sales CRM for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/create-specification-relationships-somt.md)|
|Product Offerings|Create a product offering from the specification. For details, see [Create product offerings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-create-product-offering.md).|
|Attribute Mappings|.|
|Versions|Create another version of the specification.|
|Compatibility Rules|[Configure compatibility rules for horizontal relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/order-mgt-compatibility-management.md) between the specifications of multiple products, services, or resources.|

When you are finished creating the specification version, do one of the following actions.

Action	Description
Publish	Publish the draft specification so that you can use it in a product offering. - When you publish it, its state changes from Draft to Published. After you publish a specification, you can't change or delete it, unless you create a version for it.
Update	Update the specification with the new data that you added, but do not publish it for use in a product offering.
Copy	Copy the data in this specification so that you can create a specification from it.

Action

Description

Publish

Publish the draft specification so that you can use it in a product offering. - When you publish it, its state changes from Draft to Published.

After you publish a specification, you can't change or delete it, unless you create a version for it.

Update

Update the specification with the new data that you added, but do not publish it for use in a product offering.

Copy

Copy the data in this specification so that you can create a specification from it.

title	Create and publish product specifications
description	Create and publish a base version of a product specification. A product specification defines all the product options that apply to a customer-facing product you sell, and designates how to fulfill these options. It contains information such as the product description, pricing, eligibility, and product options.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/telecom-media-technology/create-product-specifications.html
release	australia
topic_type	task
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	Product offerings and catalogsConfigureSales Customer Relationship Management for TelecommunicationsTelecommunicationsMediaand Technology \(TMT\)