Customer Service Problem Management

---
title: Customer Service Problem Management
description: Efficiently identify and resolve service problems experienced by the customers with the ServiceNow Customer Service Problem Management \(CSPM\) application. Technology, media, and telecommunications \(TMT\) service providers can streamline their service management processes and ensure a seamless experience for their customers by leveraging this application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/cspm-landing-page.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Telecommunications, Media, and Technology \(TMT\)]
---

# Customer Service Problem Management

Efficiently identify and resolve service problems experienced by the customers with the ServiceNow® Customer Service Problem Management \(CSPM\) application. Technology, media, and telecommunications \(TMT\) service providers can streamline their service management processes and ensure a seamless experience for their customers by leveraging this application.

## Get started

<table id="table_t4g_gxx_tbc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about how service providers use CSPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/explore-spm.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/configuring-spm.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use CSPM as an agent to diagnose and resolve service problems.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/using-spm.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about domain separation and components installed with CSPM.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/cspm-reference.md)

</td></tr><tr><td>

[Automate\[Omitted image "bus-artificial-intelligence.svg"\] Alt text:Use generative AI skills and agentic workflows to automate service problem cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/ai-cspm-landing.md)

</td><td>

 

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/customer-service-problem-management-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/customer-service-problem-management-rn.md).
-   Review the multiple TM Forum \(TMF\) Open APIs supported for the product, see [TMF APIs for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/tmt-api-reference.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Problem Management features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=service%20problem%20management&spa=1)
-   Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html).
-   Connect with other Customer Service Problem Management users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication).