Inputs for the knowledge article generation skill

reference australia Updated Oct 2, 2026 1 min read knowledge-article-generation-skill-inputs.md
Raw file servicenow.com

The knowledge article generation skill includes the inputs that identify the table and fields that are used when the knowledge article draft is generated for a case.

In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.

The following table lists the inputs for the knowledge article generation skill.

Input

Description

Input table

Case [sn_customerservice_case]

Input fields

  • Short description
  • Description
  • Resolution notes
  • Work notes
  • Comments
Search documentation
Search document titles and file paths on the australia branch