Now Assist For Telecom Media And Technology

markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology · 1 file

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ServiceNow Otto for Telecommunications, Media, and Technology (TMT) now-assist-spmc.md Use the ServiceNow ServiceNow Otto for Telecommunications, Media, and Technology (TMT) application to summarize service problem cases, account onboarding cases, engagements, touchpoints, generate the case resolution notes, and summarize tests. You can enable your agents to understand the case context and test results so that they can propose quicker resolutions to your customers. Additionally, you can automate transformation mapping between provider and consumer instances in Service Exchange.	7.6 KB

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ServiceNow Otto for Telecommunications, Media, and Technology (TMT)

now-assist-spmc.md

Use the ServiceNow ServiceNow Otto for Telecommunications, Media, and Technology (TMT) application to summarize service problem cases, account onboarding cases, engagements, touchpoints, generate the case resolution notes, and summarize tests. You can enable your agents to understand the case context and test results so that they can propose quicker resolutions to your customers. Additionally, you can automate transformation mapping between provider and consumer instances in Service Exchange.

7.6 KB