Disconnect a service

task australia Updated Sep 10, 2026 1 min read order-capture-disconnect-service-order.md

As a provider, disconnect a service, or service order, in the ServiceNow AI Platform for your customers. For example, you might want to disconnect your current 4G connectivity to upgrade it to 5G connectivity.

Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

Procedure

Navigate to Workspaces > CRM Workspace.
To cancel a service order inventory for an existing customer account, do the following actions:
1. From the Configurable Workspace Lists tab [Omitted image "list-outline-24.svg"] Alt text:, select Customer Orders.
2. To select all orders, select All or to select an order, select Open.
3. Select New.
When the Choose an order type dialog appears, select Disconnect a service and select Create.

[Omitted image "order-capture-disconnect-service-order-selector.png"] Alt text: Choose an order type with the Disconnect a service option highlighted.

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---
title: Disconnect a service
description: As a provider, disconnect a service, or service order, in the ServiceNow AI Platform for your customers. For example, you might want to disconnect your current 4G connectivity to upgrade it to 5G connectivity.OM revamp project - This topic has been removed from the SOM bundle on Oct 14, 2025. Content has been covered in the new create-macd-orders.dita topic.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/order-capture-disconnect-service-order.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Services, service changes, or disconnects, Use, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Disconnect a service

As a provider, disconnect a service, or service order, in the ServiceNow AI Platform for your customers. For example, you might want to disconnect your current 4G connectivity to upgrade it to 5G connectivity.

## Before you begin

Role required: order\_approver, order\_viewer, sn\_ind\_tmt\_orm.order-fulfillment\_agent, or sn\_ind\_tmt\_orm.order\_fulfillment\_manager

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace**.

2.  To cancel a service order inventory for an existing customer account, do the following actions:

    1.  From the **Configurable Workspace Lists** tab \[Omitted image "list-outline-24.svg"\] Alt text:, select **Customer Orders**.
    2.  To select all orders, select **All** or to select an order, select **Open**.
    3.  Select **New**.
3.  When the Choose an order type dialog appears, select **Disconnect a service** and select **Create**.

    \[Omitted image "order-capture-disconnect-service-order-selector.png"\] Alt text: Choose an order type with the Disconnect a service option highlighted.