Configuring Order Management for Service Exchange Consumers

concept australia Updated Sep 10, 2026 1 min read order-mgt-configuring-customers.md

As a customer, you must complete some configuration tasks so that you can set up the Order Management application.

Task	Description
Install and set up Service Bridge customers	Install and set up the application so that you can integrate your instance with the instance of your provider. This integration enables synchronous publishing of product and service catalogs so that your employees can submit product or service requests.Note: For more information, see Configure Service Exchange for Consumers.
Assign catalog_admin role	Assign the catalog_admin role to the users who manage the service catalogs. Users with this role can publish product offerings from providers to their service catalog.
Review and publish product offering catalogs	Review and publish product offering catalogs that you received from your service providers.
Configure specification version updates so that product specification versions can be updated to reflect changes and updates.	To configure update specification versions, see Configure update specification versions.

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---
title: Configuring Order Management for Service Exchange Consumers
description: As a customer, you must complete some configuration tasks so that you can set up the Order Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/order-mgt-configuring-customers.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Configuring Order Management for Service Exchange Consumers

As a customer, you must complete some configuration tasks so that you can set up the Order Management application.

<table id="table_dt5_rxj_4nb"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Install and set up Service Bridge customers

</td><td>

Install and set up the application so that you can integrate your instance with the instance of your provider. This integration enables synchronous publishing of product and service catalogs so that your employees can submit product or service requests.**Note:** For more information, see [Configure Service Exchange for Consumers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/service-bridge-v2-install.md).

</td></tr><tr><td>

Assign catalog\_admin role

</td><td>

Assign the catalog\_admin role to the users who manage the service catalogs. Users with this role can publish product offerings from providers to their service catalog.

</td></tr><tr><td>

Review and publish product offering catalogs

</td><td>

Review and publish product offering catalogs that you received from your service providers.

</td></tr><tr><td>

Configure specification version updates so that product specification versions can be updated to reflect changes and updates.

</td><td>

To configure update specification versions, see [Configure update specification versions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-configure-specification-version-update.md).

</td></tr></tbody>
</table>