Reviewing service order details

---
title: Reviewing service order details
description: Review the account, contact, dates, line items, and related details on the selected service order to make sure that everything is correct and complete. You perform these tasks in the same Customer Orders form that you use to review customer orders.OM revamp project - This topic is obsolete and has been removed from the SOM bundle on Oct 7, 2025.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/review-update-selected-service-order.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Service orders for fulfillment, Use, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Reviewing service order details

Review the account, contact, dates, line items, and related details on the selected service order to make sure that everything is correct and complete. You perform these tasks in the same Customer Orders form that you use to review customer orders.

## Before you begin

Role required: sn\_ind\_tmt\_orm.service\_order\_agent, sn\_ind\_tmt\_orm.service\_order\_manager

## Procedure

1.  To review the service order and date details for the entire service order, click **Details**.

    -   To show the Details pane in the full screen, click the show form in full screen icon \[Omitted image "show-form-full-screen.png"\] Alt text:.
    -   To show the Details, Compose, Activity, and Attachments panes, click the show form and activity icon \[Omitted image "show-form-activity.png"\] Alt text: \(default\).
    -   To show the Activity pane in the full screen, click the show activity in full screen icon \[Omitted image "show-activity-full-screen.png"\] Alt text:.
2.  In the Details pane, review the general details for the service order.

3.  Review the remaining details for the service order.

4.  Review the line items, characteristics, and fulfillment tasks for the service order.

    |Task|Description|
    |----|-----------|
    |Review the order line items and related details|See [Review the line items and related details for a service order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/service-order-mgt-review-service-order-line-related-detail.md).|
    |Review the order characteristics|See [Review and update the characteristic values on a service order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/service-order-mgt-review-update-service-order-char-values.md).|
    |Review the order fulfillment tasks|See [Review and update the service order fulfillment tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/service-order-mgt-service-order-tasks.md).|

5.  When you finish reviewing and updating the entire service order, perform one of the following actions.

<table id="choicetable_sdj_w33_bqb"><thead><tr><th align="left" id="d33436e193">

Action

</th><th align="left" id="d33436e196">

Description

</th></tr></thead><tbody><tr><td id="d33436e202">

**Save the updated service order**

</td><td>

Select **Save**.

</td></tr><tr><td id="d33436e214">

**Approve the service order**

</td><td>

Select **Approve**. To learn more, see [Reviewing service orders for fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/service-order-mgt-review-approve-service-orders.md).**Note:** Only service order managers with an assigned \[sn\_ind\_tmt\_orm.service\_order\_manager\] role can approve service orders.

</td></tr></tbody>
</table>