Review and update the contacts for a service order line item

---
title: Review and update the contacts for a service order line item
description: Review and update your customer's current contact information that is associated with a service order line item so that you can make sure that your customer's information is correct.OM revamp project - This topic is obsolete and has been removed from the SOM bundle on Oct 7, 2025.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/service-order-mgt-review-update-service-order-line-item-contacts.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Review service order details, Service orders for fulfillment, Use, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Review and update the contacts for a service order line item

Review and update your customer's current contact information that is associated with a service order line item so that you can make sure that your customer's information is correct.

## Before you begin

Role required: sn\_ind\_tmt\_orm.service\_order\_manager

## About this task

You can also add, change, or delete customer contacts as needed.

## Procedure

1.  To view the customer contacts that are currently associated with a service order line item, locate the service order line item that you want to view.

    To learn more, see [Review the line items and related details for a service order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/service-order-mgt-review-service-order-line-related-detail.md).

2.  Select **Order Line Item Contacts**.

3.  On the form, fill in the fields.

<table id="table_as2_qdv_t4b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

First Name

</td><td>

First name of the customer contact.

</td></tr><tr><td>

Last Name

</td><td>

Last name of the customer contact.

</td></tr><tr><td>

Business Phone

</td><td>

Business phone number for the customer contact.

</td></tr><tr><td>

Email

</td><td>

Email address for the customer contact.

</td></tr></tbody>
</table>4.  To add or delete a service order customer contact, perform one of the following actions.

<table id="choicetable_sdj_w33_bqb"><thead><tr><th align="left" id="d49446e176">

Action

</th><th align="left" id="d49446e179">

Description

</th></tr></thead><tbody><tr><td id="d49446e185">

**Add a service order customer contact**

</td><td>

1.  Select **New**.
2.  Add the name, business phone number, and email address.
3.  Select **Save**.


</td></tr><tr><td id="d49446e212">

**Delete a service order customer contact**

</td><td>

Select the options icon \[Omitted image "more-options.png"\] Alt text: next to the **Save** button, and then select **Delete**.

</td></tr></tbody>
</table>