Inputs for the Service Problem Case sentiment analysis skill

---
title: Inputs for the Service Problem Case sentiment analysis skill
description: The Service Problem Case sentiment analysis skill uses the following table and field inputs to analyze the customer sentiment on a service problem case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/service-problem-case-sentiment-analysis-skill-inputs.html
release: australia
topic_type: reference
last_updated: "2026-10-02"
reading_time_minutes: 1
breadcrumb: [Skill inputs, Reference, Customer Service Problem Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Inputs for the Service Problem Case sentiment analysis skill

The Service Problem Case sentiment analysis skill uses the following table and field inputs to analyze the customer sentiment on a service problem case.

<table id="table_irb_5xd_33c"><thead><tr><th>

Input

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Input table

</td><td>

Service Problem Case \[sn\_sprb\_mgmt.admin\]

</td></tr><tr><td>

Input fields

</td><td>

-   Description
-   Short description
-   State
-   Issue severity
-   Additional comments
-   Work notes

</td></tr></tbody>
</table>