Skill inputs for ServiceNow Otto for Customer Service Problem Management

---
title: Skill inputs for ServiceNow Otto for Customer Service Problem Management
description: Look up the table and field inputs that each Customer Service Problem Management skill relies on to generate a summary, insight, or draft.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/skill-inputs-cspm.html
release: australia
topic_type: reference
last_updated: "2026-10-02"
reading_time_minutes: 1
breadcrumb: [Reference, Customer Service Problem Management, Telecommunications, Media, and Technology \(TMT\)]
---

# Skill inputs for ServiceNow Otto for Customer Service Problem Management

Look up the table and field inputs that each Customer Service Problem Management skill relies on to generate a summary, insight, or draft.

An input identifies the table and fields that a skill uses to generate its response. A skill's input data source can't be modified. Inputs have been grouped by the record they're most closely associated with:

-   [Inputs for the comprehensive summary of linked records skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/comprehensive-summary-linked-records-skill-inputs.md)
-   [Inputs for the deadlock letter draft generation skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/deadlock-letter-draft-generation-skill-inputs.md)
-   [Inputs for the knowledge article generation skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/knowledge-article-generation-skill-inputs.md)
-   [Inputs for the resolution notes generation for ADR skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/resolution-notes-generation-adr-skill-inputs.md)
-   [Inputs for the resolution notes generation skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/resolution-notes-generation-skill-inputs.md)
-   [Inputs for the Service Problem Case sentiment analysis skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/service-problem-case-sentiment-analysis-skill-inputs.md)
-   [Inputs for the service problem case summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/service-problem-case-summarization-skill-inputs.md)
-   [Inputs for the test summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/test-summarization-skill-inputs.md)

**Related topics**  


[AI in Customer Service Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/ai-cspm-landing.md)