Service test management workflow

concept australia Updated Oct 28, 2026 3 min read stm-workflow.md
Raw file servicenow.com

Understand the end-to-end workflow for service test management, from creating test definitions and setting threshold rules to publishing tests, grouping them with inventory, and recording test run results.

The following diagram shows the main tasks involved in the Service Test Management life-cycle that can be managed by this application.

[Omitted image "MMASSET0022576-stm-workflow.svg"] Alt text: Flowchart showing the service test management life-cycle, from creating test definitions to recording results. For the text description, refer to the steps following this diagram.

The main steps for modeling the Service Test Management are as follows:

  1. Create a test definition and define the values that it captures. For more information about test definitions, see Test definitions in Service Test Management.
  2. Set threshold rules on those values, and measure consequences on the rules. For more information, see Define threshold rules for a test measure definition
  3. Publish the test definition so that test runs can reference it. For more information, see Test definitions in Service Test Management.
  4. Group test definitions and relate the group to a specification or a product model, so that the right tests apply to the right inventory. For more information, see Test groups in Service Test Management.
  5. Define test group characteristics and map it to the test definition. For more information, see Test group characteristics.
  6. You receive test group runs and their results. For more information, see Test group run in Service Test Management and Recording test results and violations.

To learn about the detailed steps for modeling the STM workflow, see Setting up test configuration records.

To learn the details of the records that Service Test Management uses, see Service Test Management components.

Related topics

Service Test Management data model

Exploring Service Test Management

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