Service Instance form

reference australia Updated Sep 10, 2026 1 min read application-service-instance-form.md

The Service Instance form enables you to create, review, and modify the details of an application service.

Field	Description
Name	Unique application service name, which isn’t in use by any other type of application service. Use self-explanatory names such as `mailing service` or `printing service`.
Model ID	A product model such as a software model where end of life data is stored.
Owned by	User who is familiar with the infrastructure and applications making up the service. This user is the application service Subject Matter Expert (SME) who provides information necessary for a successful creation of an application service.
Business criticality	Priority of the business service.
Version	The application service configuration version.
Used for	Type of deployment environment.
Operational status	Operational status of the application service, such as Ready or Retired.
Service classification	Type of service. Select one of the following.- Business Service Technical Service Application Service
Approval group
Support group	Used by Incident Management as the group managing the contract covering the asset.
Change Group	Used by ITSM for routing of change and change-related tasks.
Managed by	Group that approves this service instance request.
SLA	Service Level Agreement.
Location.	Location where you manage the service.
Vendor	Vendor name.
Comments	Any additional comments.

**Parent Topic:**[Telecommunications Network Inventory reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecommunications-network-inventory-reference.md)

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---
title: Service Instance form
description: The Service Instance form enables you to create, review, and modify the details of an application service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/application-service-instance-form.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Telecommunications Network Inventory]
---

# Service Instance form

The Service Instance form enables you to create, review, and modify the details of an application service.

<table id="table_dgj_v3g_dtb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Unique application service name, which isn’t in use by any other type of application service. Use self-explanatory names such as `mailing service` or `printing service`.

</td></tr><tr><td>

Model ID

</td><td>

A product model such as a software model where end of life data is stored.

</td></tr><tr><td>

Owned by

</td><td>

User who is familiar with the infrastructure and applications making up the service. This user is the application service Subject Matter Expert \(SME\) who provides information necessary for a successful creation of an application service.

</td></tr><tr><td>

Business criticality

</td><td>

Priority of the business service.

</td></tr><tr><td>

Version

</td><td>

The application service configuration version.

</td></tr><tr><td>

Used for

</td><td>

Type of deployment environment.

</td></tr><tr><td>

Operational status

</td><td>

Operational status of the application service, such as **Ready** or **Retired**.

</td></tr><tr><td>

Service classification

</td><td>

Type of service. Select one of the following.-   Business Service
-   Technical Service
-   Application Service

</td></tr><tr><td>

Approval group

</td><td>

 

</td></tr><tr><td>

Support group

</td><td>

Used by Incident Management as the group managing the contract covering the asset.

</td></tr><tr><td>

Change Group

</td><td>

Used by ITSM for routing of change and change-related tasks.

</td></tr><tr><td>

Managed by

</td><td>

Group that approves this service instance request.

</td></tr><tr><td>

SLA

</td><td>

Service Level Agreement.

</td></tr><tr><td>

Location.

</td><td>

Location where you manage the service.

</td></tr><tr><td>

Vendor

</td><td>

Vendor name.

</td></tr><tr><td>

Comments

</td><td>

Any additional comments.

</td></tr></tbody>
</table>**Parent Topic:**[Telecommunications Network Inventory reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecommunications-network-inventory-reference.md)