Import a model

---
title: Import a model
description: Added topic as per STRY57071973 - DOC1093556Create an import model request to import your collection of models, and streamline the workflow using the Telecommunications Network Inventory application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/import-models.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Import Models and Templates, Use, Telecommunications Network Inventory]
---

# Import a model

Create an import model request to import your collection of models, and streamline the workflow using the Telecommunications Network Inventory application.

## Before you begin

Role required: sn\_ni\_core.telco\_inventory\_catalog\_manager

## About this task

After you create an import template request, a detailed summary is generated that categorizes the processed records, such as total records, skipped, inserted, ignored, updated, and failed records.

## Procedure

1.  Navigate to **Workspaces** > **Network Inventory Workspace**.

2.  Select the list icon \(\[Omitted image "ni-workspace-list-icon.png"\] Alt text: List icon.\), and then go to **Import** > **Imports**.

3.  Select **New**.

4.  On the Select an Import File Type window, select **Import Models \(xls\)** from the list.

5.  On the **Details** tab, fill in the general information.

    The following table lists the fields that are unique to the import model request.

<table id="table_xxp_hq1_dtb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Identification of the import model.

</td></tr><tr><td>

Description

</td><td>

Short description of the import model.

</td></tr><tr><td>

File

</td><td>

Select **Attach File** to attach the import model file.**Note:**

-   Models import is only for **Equipment Model**, **Equipment Holder Model**, **Card Model**, and **Interface Model**.
-   Import doesn’t support images.


</td></tr></tbody>
</table>6.  Download the demo data and model template by selecting **Create Excel Template**.

    \[Omitted image "Import\_template.png"\] Alt text: Downloaded excel template to import models.

    -   The excel template is created based on the Import model template \[sn\_ni\_adv\_import\_model\_template\] table. An admin can customize the template and update it as required.
    -   The following relationship types are supported for import models.
        -   Equipment to slot
        -   Slot to card
        -   Equipment to network interface
        -   Card to network interface
        -   Rack/cabinet to rack/cabinet slot
        -   Rack/cabinet slot to equipment
7.  Select **Import**.

    -   During the data import procedure:
        -   Integration Commons for CMDB: The plugin is automatically activated and by default. To learn more, see [Integration Commons for CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/integration-commons-for-cmdb.md).
        -   Normalization Data Service Client \(Optional\): If installed and configured, the following normalization rules are applied.
            -   Removes special characters from the **Manufacturer** name.
            -   The new value is replaced if it matches with five characters of the existing value.
            -   Downloads standard and variant company names.
            -   Replaces company names with their standard equivalents. To learn more, see [Normalization data services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_NormalizationOverview.md). To customize the normalization rules, see [Normalized company names table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_NormalizedCompanyNames.md).
    -   The generation of a record triggers its automatic addition to the **Import Results**. From this tab, you can see the import status and can select the generated model.
    -   A dedicated inventory template is generated for every rack/cabinet equipment holders, equipment models, and card models. Moreover, the related templates are generated based on the defined model relationship.

## Result

The **Import Results** tab appears next to the **Details** tab where you can view, add, update, and delete the import set row.

## What to do next

-   Redirect to the generated model from **Import Results** tab.
-   Delete a record. To learn more, see [Delete a record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/delete-inventory-record.md).

**Parent Topic:**[Import Models and Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/import-models-and-templates.md)