Map a Configuration Item to a floor map

task australia Updated Sep 10, 2026 2 min read map-ci-floor-map-location.md
Raw file servicenow.com

Map a Configuration Item (CI) to a place on your floor map in the Telecommunications Network Inventory application so you can view its details.

Before you begin

Role required: sn_ni_core.dc_ops_agent

About this task

Associate a CI such as facility hardware to a place on the floor map to view its details. You can also understand how your network assets are arranged and placed in the datacenter floor.

Procedure

  1. Navigate to Workspaces > Network Inventory Workspace.

  2. Select the blue hub icon [Omitted image "icon-blue-hub.png"] Alt text: Blue Hub Icon..

    The Network viewer window is displayed.

  3. Select the Floor map tab.

  4. In the Choose location field, select your Site, Building, and Floor.

    The floor map appears.

  5. Select a place on the map.

    If you’re mapping an equipment rack, then select the location with Rack place type.

  6. On the details pane, select the more options icon ([Omitted image "icon-more-option.png"] Alt text: More Options Icon.), and then select Create place mapping.

  7. On the details pane, select the more options icon ([Omitted image "icon-more-option.png"] Alt text: More Options Icon.), and then select Open record.

    The place record opens. Select the Place documents tab, and then select New.

  8. On the Place document form, fill in the fields.

Field

Description

Place

The name of the place record automatically appears based on the place that you select on the floor.

Document table

Type of inventory class that you want to map.

Configuration Item

CI that you want to map to the place.Note: A CI must be mapped to only one place. Mapping the same CI to multiple places cause visualization issues on the floor map.

9. Select **Save**.

Result

The CI is mapped to the place on the floor map. The color of the place is changed and reflects the selected inventory class according to the map legend. Select the CI on the map pane to view its details.

Parent Topic:Floor map

Related topics

Floor map

Upload and manage floor map for your datacenter

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